Online Policy - Hemley Store Australia

Shipping:

All deliveries are secure and trackable through Australia Post.
Once the order is received, it will be sent within 1-2 working days.

Please allow 2-7 working days for an order to be received in Australia.
For orders to New Zealand please allow 7-10 days.

Hemley is not responsible for damaged goods incurred by Australia Post.

Orders over $99.00 will receive free shipping.
Orders under will pay a flat rate of $9.95.
New Zealand shipping is a flat rate of $15.00.

Express Shipping:

If you would like your order shipped to you the very next day after ordering, please use express shipping. The order will need to be placed by 9:30AM Monday to Friday for the order to be processed that day.

Orders placed on Friday after 10 AM, Saturday, Sunday and Public holidays will be shipped the next business day.

Australia Post has provided next day shipping as an estimate as per their website, from time to time it may be longer.

Express Shipping will pay a flat rate of $15.

International Shipping

Please email us for international shipping other than New Zealand.

Christmas lodgement dates for most Australian states

We are recommending lodgement by the following dates for delivery within most states in Australia by Christmas (*excludes items sent to and from Perth and Darwin):

Parcel Post: Tuesday 19 December**
Express Post: Thursday 21 December

Extended Xmas Refund or Exchange policy

Refund or exchange available on full-price items purchased from 15/12/23 extended till 21/1/24
All purchases made before 15th December 2023 are subject to our standard return policy of 14 days.
Exchange only on sale items, no refunds

Click and Collect:

A ‘ready for collection’ email will be
sent to you after your order confirmation.

Your order will be available to pick up at our Fitzroy location during opening hours. See here.

Returns Policy:

Refund or Exchange available within 14 days of purchase
Items must be returned in the same condition as purchased with tags
Footwear must be returned with its original box
Exchange only on sale items, no refunds

Please note that in-store refunds for items bought online can only be returned Monday to Friday between 10 am and 3pm.

Refunds for items bought in the store can be made any time the store is open. You will need to provide your online tax invoice or email confirmation as proof of purchase.

Manufacturing faults will be assessed case by case and need to be sent back to the supplier for assessment.

The length of this process is unfortunately out of our hands and sometimes can take a while.

However, we do endeavor to make this process as quick as possible by communicating with the supplier to ensure a timely outcome.

Please email us with your receipt number and a description of the fault along with photos; this potentially may speed up the process.

We always endeavor to keep our stock levels correct but from time to time products may show as available but be out of stock.

In this case, if you order an item and we are out of stock our customer service team will notify you via email to be offered a credit or refund.

Please send any returns and packing receipts to:

Hemley Returns

257-259 Brunswick St
Fitzroy
VIC 3065

Contact:

(03) 9419 3121

Hemley Skateboarding (Option 1)
Hemley Store (Option 2)
Hemley Online Enquiries (Option 3)

E-mail:
info@hemley.com.au
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.